Digital Product Manager, Consultant - Member Experience (El Monte)

Care1st Health Plan in El Monte, CA

  • Type: Full Time
  • $164,410.00 - 164,410.00
position filled

Description

Blue Shield of California is redefining health care as weknow it. Are you obsessivelycustomer-centric as we are in the Digital Customer Experience Team? Are you anexperienced Product Manager biased towards action? Do you focus on the customer journey tooptimize their experience? Do you want to shape the future of health care? Ifso, come join the digital transformation underway at Blue Shield of California.

The Role:

This role will report to a Senior Managerand work with other product managers and owners on the digital team. The Product Manager will partner variousstakeholders to refine and execute against the digital strategy, initiallyfocusing on digital integrations. He/she will work with the Senior ProductManager to define the short-term and long-term product roadmap. He/she willwork with cross functional teams in a fast paced, agile environment and will beresponsible for managing product development deliverables such as requirementsdocumentation, analytics, design reviews, implementation and delivery.

Responsibilities Include:
  • Workingwith the Senior Product Manager to define and implement the short-term roadmapand long-term engagement model for executing on member facing digitalintegrations.

  • Accountabilityand prioritization over execution and delivery of the digital product roadmapfor member experiences.

  • Collaboratewith cross functional teams, including engineers, designers, and businessstakeholders, in a fast paced, agile environment and be responsible forconception, design, development, delivery, maintenance, and evolution of thecustomer experience including translating business and user needs into productfeatures.

  • Review,analyze, collect and take action on findings from Customer SatisfactionSurveys, user testing and additional customer feedback loops

  • We have:
  • Aninnovative digital customer experience team leading the transformation of thehealthcare industry

  • Openand collaborative culture focused on innovation

  • ConvenientDowntown Oakland city center office

  • EvolvingTech Stack to meet the needs of more than 4 million members

  • Multiplecareer growth opportunities

  • Mission-drivenmandate to positively change peoples lives

  • You have:
  • A history of definingand driving outcomes through the launch of consumer-facing digital experienceson web and mobile platforms

  • Experiencemanaging product development deliverables such as requirements documentation,analytics, design reviews, implementation, and delivery

  • Ability to leadimplementation of key cross-channel, consumer-facing initiatives, informed by customerneeds and industry trends, and develop data-driven product deliverables withrelevant measurable KPIs

  • Coordinating with adiverse set of stakeholders in the process to align with product vision

  • Understanding of andexperience working with web and mobile technology in the context of enterprisearchitecture and infrastructure to provide competitive advantage for productdevelopment, brand management, and customer experience.

  • Experience using quantitative and qualitative data to identify needs andtransform them into product features

  • Ability to partner with analytics team to define critical KPIs,understand what the data means, and integrate it into your reporting andplanning

  • Strategic thinker and problem solver with hands-on, roll up yoursleeves can-do attitude

  • Writing thorough andthoughtful user stories that take member experience, business requirements,visual design and analytics into consideration while owning and managing productbacklog for assigned product(s)

  • The ability to partnerand communicate across the organization with key stakeholders and externalbusiness partners

  • Mobile application experience is a plus.
  • Ability to drive results independently, ability to learn quickly butthrive in a collaborative agile environment

  • Obsession with details while never losing sight of the bigger picture
  • Innate curiosity and learning disposition coupled with the ability toembrace change

  • HealthCare, Financial Services, Tech or Retail experience
  • Qualifications

  • 6+years of experience in Product Management, Management Consulting, orEntrepreneurship

  • Requiresa BA/BS in Business, Finance, Economics, Public Health, or InformationTechnology.

  • Graduatedegree (e.g. MBA) is highly desirable.

  • Experiencedwith product development/ ownership and guiding the product lifecycle fromrequirements to prototyping and impact measurement.

  • Experiencedin pitching complex concepts, ideas and solutions for products to a wide rangeof audiences.

  • SMEknowledge of product management and/or new product development.

  • Previousmanagement consulting experience is highly desirable.

  • Strongquantitative analysis and financial modeling skills.

  • Advancedknowledge of the healthcare industry payer and/or provider space.

  • Abilityto interpret complex data sets and forecast future revenue streams over severalyears.

  • Outstandingcommunication, facilitation, negotiation and presentation skills.

  • Entrepreneuriallyspirited and visionary, who is unafraid of being a trailblazer.

  • Theability to compartmentalize problems and ideas into achievable and strategicsolutions.

  • Anatural facilitator who can lead design-thinking sessions.

  • Knowledgeof current trends in digital health products and services, emerging andevolving

  • Physical RequirementsOffice Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork Activity level: Sedentary, frequency most of work day.

    Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

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