Technical Support Specialist

Network Global Logistics in Broomfield, CO

  • Industry: Information Technology - IT Help Desk/Technical Support
  • Type: Full Time
  • $60,170.00 - 94,180.00
position filled
Requisition Number 19-0026 Post Date 12/19/2019 Title Technical Support Specialist City Broomfield State CO Description Position Summary: The Technical Support Specialist is responsible for support and maintenance of all hardware and software systems as they are deployed on the computing systems.
Responsibilities:
Resolve 80% of assigned Tier-1 support requests within 1 business day
Resolve 95% of assigned Tier-1 support requests within 5 business days
Assign 95% of support tickets to appropriate personnel within 2 business hours.
Continually improve customer service, perception and satisfaction
Using professional and courteous conduct when communicating with customers
Train customers to facilitate the future state of self-service processes and technology
Assist System Administrators to perform daily system monitoring & changes, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs
Serve as Part of the On Call Rotation
Requirements Minimum Qualifications:
3-5 years of relevant IT experience
2 years of experience with customer service
Familiarity with or experience in troubleshooting LAN hardware/software, desktop devices and end user applications on mid-range systems, cloud and mobile devices.
Proven ability to learn and pick up new technologies quickly
Highly organized individual
A self-starter who has strong, proactive work ethic and sense of responsibility in managing a full workload of multiple tasks and priorities
Strong interpersonal, written and verbal communication skills
High energy personality who is able to work in a fast-paced environment
Effective problem solver and troubleshooter
Requires a solid understanding of core networking including but not limited to: LAN/WAN, DNS, TCP/IP, DHCP, IIS, VPN, Wireless and Firewalls
Must be self-motivated, display an attitude of ownership and a strong desire to learn new technologies.
Must be a team player with excellent customer service skills and communication skills (both oral and written), attention to detail, comprehensive problem solving and troubleshooting skills

Network Global Logistics offers a complete benefits package, including:
Competitive compensation
Vacation (PTO)
Paid Holidays
Medical, dental, and vision insurance
Opportunity for advancement
Employee Assistance Program
Life insurance and disability
401(k) plan

NGL is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to their race, religion, ancestry, age, sex or disability.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here .
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Associated topics: assistant, client support, customer support, desk, edi, excel, information technology support, msword, system support, technical support specialist

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